Contact Us

Group Products

• If you have general questions regarding HSA, please contact Mellon customer service at (877) 635-5472 and press 7.
• If you have questions or need to obtain information on quotes, please contact Blue Cross and Blue Shield of Illinois (BCBSIL) at (630) 824 - 5500.
• If you are a producer that sells group products for groups of 2-150 employees and have questions regarding benefit plans or would like to order supplies, please contact your assigned Blue Cross and Blue Shield Sales Representative or general agent.

Producer Sales and Services for Individual Products

• For individual product questions or inquiries, contact our Producer Sales Unit at (866) 446-4353 or send them an email. Please provide your Producer # with email inquiries.
• For questions or inquiries related to Retail Producer Services, please call (888) 697-0679.

Producer Service Center for Group and Individual

For questions, other than sales, benefits and membership.

Producers (Agents/Brokers) who need assistance with any of the following issues should contact the Producer Service Center at (855) 782-4272 or by email:
Individual and Group Commission inquiries
Producer of Record requests, instruction, submission and status
Book of business transfers, instruction, submission and status
Producer contracts
Producer appointments
Licensing inquiries
General inquiries regarding PDP certifications
General inquiries regarding PDP Referral programs where applicable
General inquiries for any other producer related issues, excluding membership inquiries such as benefits etc.

For agents working through a General Agent (GA), please submit all questions and/or business to your respective GA. View a listing of the BCBSIL contracted Individual and Group GAs.